Frequently Asked Questions (FAQ) - FitnessDeor

Welcome to the FitnessDeor FAQ section! Here, you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, feel free to contact us!

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Wallets through Razorpay. Cash on Delivery (COD) is available on selected orders.

Q: Is my payment secure?
A: Yes! All transactions are secured with SSL encryption and processed through Razorpay, one of India’s most trusted payment gateways.

Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order within 12 hours of placing it. Once the order is shipped, cancellation is not possible.

2. Shipping & Delivery

Q: How long does delivery take?
A: Orders are typically delivered within 5-7 business days depending on your location.

Q: Do you offer free shipping?
A: Yes! We provide free shipping on orders above ₹999.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email and SMS.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery. The product must be unused and in original packaging.

Q: How do I request a return or exchange?
A: You can initiate a return by emailing us at fitnessdeor@gmail.com

Q: When will I get my refund?
A: Refunds are processed within 5-7 business days after the return is approved.

4. Customer Support

Q: How can I contact you?
A: You can reach us at: 📧 Email: fitnessdeor@gmail.com

Q: What are your customer support hours?
A: Our team is available from 10 AM - 7 PM (Monday to Saturday).

Still have questions? Contact us anytime! We’re happy to help. 😊